VAT issues with Abby

Two VAT-related errors can stop an order from being invoiced in Abby. Both mean Abby and your store disagree about the VAT on the order — here's how to align them.

Your Abby account isn't subject to VAT

Your Abby account is set to franchise en base de TVA (not subject to VAT), but the order includes VAT. Abby can only invoice the pre-tax amount, so the invoice total won't match the order and the conversion is stopped.

Under the franchise en base de TVA, a business doesn't charge VAT and its invoices are pre-tax only ("TVA non applicable, art. 293 B du CGI"). Pick the fix that matches your real situation.

You are now VAT-registered

If you've crossed the franchise threshold or opted into VAT, enable VAT in Abby so it can invoice it:

1. Follow Abby's guide: How to enable, invoice and declare VAT on Abby
2. In Abby, the setting lives under Settings → Accounting → VAT
3. Once VAT is enabled, reprocess the order in Order Invoicer

You should stay under the VAT franchise

If you're not VAT-registered, then your store shouldn't add VAT to orders:

• Check your store's tax settings and disable VAT / tax collection
• Make sure your products and shipping are set to a 0% or tax-exempt rate

A VAT rate isn't supported by Abby

Abby only supports the standard French VAT rates — 20%, 10%, 8.5%, 5.5% and 2.1%. If an order line (a product or shipping) uses any other rate, Abby rejects the invoice.

How to fix it:

• Check the VAT rate on each order item and on shipping, and correct the ones that aren't a supported rate.
• If a product is mistakenly taxed at a custom rate, fix its tax configuration in your store so it uses a supported rate.
• If you sell cross-border with foreign VAT rates, Abby (a French invoicing tool) can't issue them. Invoice those orders with a tool that supports the destination country's rates.

Support

If you're unsure which case applies:

1. Refer to the Abby documentation
2. Contact our support: contact@orderinvoicer.com